Our Anti-Spam Policy Guide
Anti-Spam Policy
This Mailtricity Anti-spam Policy has been created to publicize our policies and practices in regards to our clients sending unsolicited email (spam), and to provide assistance to recipients of unsolicited email (spam).

Mailtricity does NOT permit our system to be used to send unsolicited email (spam), and enforces our Anti-spam Policy using several methods as outlined below.

What is Spam?
Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.

What Constitutes a Strategic Business Relationship?
The recipient of the email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with us or one of affiliates.

Report Abuse
To report any abuse or violations of the Mailtricity service, please forward the email you received to abuse@Mailtricity.com. Your report will be registered and that client will be investigated for violations of our Anti-spam Policy. The identity of any individual reporting abuse will be kept confidential. Mailtricity enforces our Anti-spam Policy using several methods as outlined below.

Anti-Spam Policy Enforcement
Mailtricity enforces its Anti-spam policy using several methods:

  • To the best of our knowledge, Mailtricity and the Mailtricity system adheres to ALL state, national and federal laws regarding sending unsolicited bulk email.
  • We provide ongoing training to our Email Marketing Consultants to consult with our prospective clients on the proper methods they can use to build their email lists, as well as educating prospective clients on Mailtricity's Anti-spam policy.
  • On our agreement with our clients, our clients specifically agree NOT to use Mailtricity to send unsolicited email or spam.
  • Before signing up for the Mailtricity service, our clients receive a live training and consultation including discussing the methods the client will use to build their list.
  • All emails sent using Mailtricity include point of origin and routing information as well as identifying information about the client that sent the message.
  • Mailtricity supports multiple OPT-OUT / REMOVE / UNSUBSCRIBE methods including instructions and a link at the bottom of each email distributed through Mailtricity, automatic opt-out using reply email, and the ability for clients to remove emails.
  • Mailtricity maintains an OPT-OUT list that restricts our clients from adding an email address to their list that has been previously Opted-Out.
  • We track all registered complaints related to each client, and compare the rates against historical averages of abuse complaints across our system. If we suspect a violation of our Anti-spam policy, we will contact the client and discuss the clients options, which may range from a warning to termination of service for that client, as well as other remedies.
ISPs and Network Administrators
While we do our best to keep Mailtricity free from abuse and encourage our clients to use best practices to avoid generating complaints, the volume of messages we send occasionally generate complaints, to us, ISPs and or Network Administrators. If you receive complaints about unsolicited email sent from our service, please forward the email to us, along with your contact information, the company you represent and a proof of the email sent by us. We will investigate the complaint and respond to you with the results of our investigation.

 

Report E-mail Abuse